Buy Online & Pick Up In Store
Say goodbye to squeaky wheels!
Have you tried ordering online and picking up in store? If not—and even if so—you’re in for a treat! McLendon Hardware's Buy Online Pick Up In Store program lets you shop for items online at McLendons.com & choose a store for pick up. Most orders are ready in a few hours!
PLACE YOUR ORDER AT McLENDONS.COM
WE'LL SEND YOU A CONFIRMATION EMAIL
PICK UP YOUR ORDER AT YOUR LOCAL McLENDON's
Online Shopping FAQs
Is the Buy Online Pick Up In Store option available at my local McLendon Hardware store?
Yes! The Buy Online Pick Up In Store program is available at all of our seven retail locations across the Puget Sound. Click here to find the location closest to you.
How does the Buy Online Pick Up In Store program work?
Magic! And emails. After completing your order online, you will receive a series of email messages. First, you'll get an Order Confirmation acknowledging the completion of your order. Then, you'll receive a Pick Up In Store Notification when your order is ready for pick up at your chosen McLendon’s. If we are unable to fill your order, you’ll receive an Order Cancellation email.
When will my online order be ready & how will I know?
A couple hours. Our stores will make every effort to have your online order ready for pick up within two hours. Watch your email inbox for the Pick Up In Store Notification email, which we’ll send you when your order’s ready.
How long do I have to pick up?
A week. We will hold your order for seven days. After seven days, we’ll refund the order cost and return items into our inventory. If you have a unique circumstance that requires order pick up beyond a week, please include this in your Special Instructions or contact your local retail location.
Where do I pick up my order?
At your designated McLendon’s. Go to the store listed on your Pick Up In Store Notification email and visit the Customer Service desk. Here, a McLendon Team Member will gather your information and retrieve your order.
Why do you need my phone number for an online order?
Because we might need to call you. In the event we need to discuss your order—product questions, fulfillment issues, etc.—we’ll call you. Your phone number won’t be used for any other purpose.
What do I need to bring when I pick up my order?
The important bits. Bring your valid driver’s license or government issued photo ID, a copy of your order and the credit card used for the purchase.
I can't pick up my order. Who can pick up my order for me?
A pre-authorized, Third Party Pick Up person. You can pre-authorize someone to pick up your order during the online checkout process. After completing your payment information, use the Special Instructions section in the checkout process, include the name and email address of the pre-authorized person. For your safety and security, that person must provide a valid driver’s license or government ID and a copy of the order or order number at pick up.
I need to cancel my order. How do I do that?
Contact us. To cancel your online order, please call your selected McLendon’s pick up location. All stores are open 7 AM to 8 PM Monday through Saturday, and 8 AM to 8 PM Sunday. When contacting us, please have your original payment information and order number.
What if I need to return something purchased online?
Come in. To return any item(s) from your order, bring in your item and a copy of your order receipt to any of our seven retail locations. Please refer to McLendon Hardware’s return policy for details.
What if an item I ordered online is being sold at a lower price at the time of pick up?
We always honor in-store pricing. Alert the Team Member helping you when you pick up your order so we can ensure your order’s item pricing is correct.
What is included in the Buy Online Pick Up In Store program?
Thousands of items. From apple peelers and zucchini seeds to drill bits and plumb bobs, you likely can order it. Products that can’t be purchased online are plants and live goods, lumber, paint and specialty items. Please visit us to make those purchases in person.
